Shipping/Return Policy

Prices are subject to change without notice.

Delivery Schedule

Delivery of NPE products will be scheduled Monday through Friday (except holidays) in accordance with UPS pickup schedules. In-stock items will be shipped within 24 business hours of order receipt. Non-stock and/or back-ordered parts and materials will be shipped when available. Customers awaiting non-stock and back-ordered deliveries will be notified via email when products are shipped. Delivery is contingent upon our supplier’s ability to meet promised delivery dates.

Delivery Method

All deliveries will be shipped via United Parcel Service (UPS). Ground transportation is the standard form of delivery service quoted and utilized. Express service is available upon request.

Return of Merchandise

Any claims for shortages or defective materials must be made within 5 days after delivery of the merchandise. Contact our business office to obtain permission as well as a returned goods tracking number before returning any NPE merchandise. Any item returned without an assigned returned goods tracking number cannot be accepted for credit or exchange. Restock fee may apply.

Goods Damaged in Transit

Orders are accepted subject to strikes, accidents, and other causes beyond our control. All goods are shipped at the buyer’s risk. All goods should be carefully examined by the buyer before the transportation receipt is signed. Any claim for damage to goods while in transit must be directly to the transportation company/delivery service and not to the shipper. NPE’s responsibility ceases when the goods are delivered to or picked up by the transport/delivery provider.

NO SHIPMENTS WILL BE MADE TO ACCOUNTS WITH A PAST-DUE BALANCE.

Call (641) 732-1460 to place a phone order. Please have MACHINE MODEL, SERIAL NUMBER AND TYPE OF CANDLER available before calling.